1 HR LIVE ONLINE LEARNING: - Four Extreme Adjuster Personality Types and How to Motivate Them. - May 14th, 2012, 11:00 a.m. to 12 noon (est)

Monday May 14th, 2012 from 11:00 a.m. to 12 noon (EST)
 
Four Extreme Adjuster Personaliy Types; and How to Motivate Them.

Over the years I’ve worked in many claim offices for different insurance companies both as an employee and as an independent adjuster (vendor) and I’ve noticed that there are certain personalities you see over and over. Regardless of the company or the corporate culture, there are recurring personalities that almost always exist within any given claim office.  Sometimes the personalities overlap so that a person may be a combination of two or three.  But it’s important for any vendor to identify these personalities and understand how to motivate and work with them for a better chance at increasing business opportunities.

The first Personality; The Curmudgeon

Has put in 30 years but has lost his place in the hierarchy.  His chances for advancement have long passed.  He believes nobody is looking out for him.  He’s all about self-preservation.

His Income has diminished.  He has a minimal loyalty to his employer but knows how to appear loyal. 

 

The second Personality; The Rookie.

This person has less than 3 years in the industry. They primarily listen and follow their peers with more experience.  Their disposition and job title should be “cynic in training.” 

The one theme that they buy into upon entering the claims industry is that fraud is rampant and vendors are rich.   

      And then the next major milestone is. . . . they learn to say NO.

 

The third Personality; The Preoccupied Perennial Probationer.

He works solely for a paycheck.  He gets minimal satisfaction from his job.  He starts thinking about leaving and what he has to do after work.  He starts this about three hours before the end of the workday.  He is loyal and follows the rules not so much because he is conscientious but because he is afraid to get fired.   

 

The fourth Personality: The Master Adjuster

He’s put in his time and believes he’s reaped the rewards and status he’s due. 

He’s a great teacher/mentor.  He’s loyal to his employer and he won't throw vendors under the bus.  He dresses like a Wall Street banker.  He believes in his professional positions and is not afraid of losing his job because he’s confident and knows he’s valued by his employer. 

   

 

Learn how to spot these personalities and how to motivate them in a way that puts you in position to gain market share of claims related business.