An Adjuster Is What An Adjuster Does

“Thank you Peter.  I have passed on your words to two young adjuster trainees . . . Well done.”  Fred Plant, President, Plant-Hope Adjusters, Ltd. and President, Canadian Assoc of Independent Insurance Adjusters

Here's a sample:

An adjuster is a sorter.  Figuratively speaking, he or she receives a case sometimes in the form of a dog pile of data.  The data variably includes misunderstandings, biased opinions, misrepresentations (otherwise known as lies) and actual facts.  It’s the adjuster’s job to sort the mess, collect more data, and establish true fact so that a decision can be made as to coverage or liability under a given policy.

 

It’s safe to say that a person who is drawn to this kind of work is someone who appreciates order, disdains chaos and the breaking of rules.  Occasionally this demeanor takes on a hardened appearance that members of the public may misinterpret as cold-hearted and punitive. 

 

What the public doesn’t know is the vast amount of charitable activities engaged in by claims associations (made up of adjusters) across the continent.  What the public doesn’t know is how good it feels by virtue of fulfilling the terms of an insurance contract to help someone who has suffered legitimate loss.  Adjusters know the calamity of life changing perils that can befall a person.  They live it.  They breathe it.  This is what an adjuster does.